Shipping policy

TERMS OF DELIVERY

Delivery Via Third Party Courier Services

AW'S FLOWER & HAIR STUDIO

1) Scope Of These Terms

- These Terms Of Delivery ( '' Delivery Terms '' ) Apply To All Orders From AW's Flower & Hair Studio ( '' We '' , '' Us '' , '' Our '' ) That Are Fulfilled Through Third Party Commercial Delivery And Courier Services . They Form Part Of , And Should Be Read Together With , Our Terms Of Service .

- By Placing An Order For Delivery , You Agree To These Delivery Terms On Your Own Behalf And , Where Applicable , On Behalf Of The Intended Recipient .

2) Our Delivery Partners

- We Arrange Delivery Through Independent Third Party Carriers . Depending On The Product , Destination , And Time Slot Selected , Your Order May Be Delivered By One Of The Following (Or A Comparable) Service :

•  SingPost - For Standard And Registered Postal Or Parcel Delivery , Typically Used For Non Perishable Gift Items .

•  Lalamove - For On Demand And Same Day Point To Point Courier Delivery .

•  Grab Express - For On Demand And Same Day Courier Delivery And Any Other Reputable Courier Or Logistics Provider We May Engage From Time To Time .

- These Carriers Are Independent Contractors And Are Not Our Employees Or Agents . We Select The Delivery Method At Our Reasonable Iscretion Unless A Specific Method Is Offered And Chosen At Checkout .

- Delivery By Each Carrier Is Also Subject To That Carrier's Own Terms And Conditions .

3) Choice Of Delivery Method

•  Perishable Items - Fresh Flowers And Other Perishable Products Are , Wherever Possible , Sent By Same Day On Demand Courier (Such As Lalamove Or Grab Express) To Preserve Freshness . Perishable Items Are Not Sent By Standard Postal Mail .

•  Non Perishable Items - Non Perishable Gifts , Hampers And Accessories May Be Sent By SingPost Or Standard Parcel Delivery , Which Typically Takes Longer .

- We Reserve The Right To Choose Or Change The Carrier And Method In Order To Complete Delivery Reliably , Including Where A Selected Carrier Is Unavailable .

4) Delivery Fees

- Delivery Fees Are Applicable And Calculated Upon Checkout , And Vary By Carrier , Distance , Destination And Time Slot .

- On Demand Courier Fees Are Determined By The Carrier's Live Pricing At The Time Of Booking And May Fluctuate With Demand , Weather And Traffic . Any Surcharge Will Be Reflected At Checkout Or Advised Before Dispatch .

5) Delivery Coverage And Timeframes

•  Coverage - We Deliver Within Singapore Only . Deliveries To Restricted Access Locations (Example : Certain Military , Port , Airport , Or Secured Premises) May Not Be Possible .

•  Order Cut Off - Same Day Delivery Is Subject To A Daily Order Cut Off Time , As Stated On Our Website . Orders Placed After The Cut Off Will Be Scheduled For The Next Available Slot Or Day .

•  Estimates Only - All Delivery Dates , Time Slots And Durations Are Estimates Provided By The Carrier And Are Not Guaranteed . We Are Not Able To Control The Carrier's Exact Timing , Routing Or Sequence Of Deliveries .

•  Peak Periods - During Peak Periods (Such As Valentine's Day , Mother's Day And Major Festivals) , Carrier Networks Are Heavily Loaded And Delays Are More Likely . We Recommend Ordering Early And Selecting A Wider Delivery Window .

6) Address , Recipient And Receipt Of Delivery

•  Accurate Details - You Are Responsible For Providing A Complete And Accurate Delivery Address , Postal Code , Recipient Name And A Contactable Mobile Number . Delivery May Fail Or Be Delayed If Any Detail Is Incorrect , And Re Relivery Charges May Apply .

•  Recipient Availability - Please Ensure The Recipient (Or Someone Authorised) Is Available To Receive The Order At The Delivery Address During The Selected Slot . The Carrier May Contact The Recipient By Phone On Arrival .

•  Contactless / Safe Drop - Where The Recipient Is Unavailable Or Contactless Delivery Is Requested , The Carrier May Leave The Order At The Door , With A Neighbour , Concierge , Or Reception , Or At A Designated Safe Spot . Once Left As Instructed , The Order Is Deemed Delivered And Risk Passes To You Or The Recipient .

•  Proof Of Delivery - A Carrier Record , Photograph , Or Electronic Confirmation Of Delivery Is Accepted As Proof That The Order Was Delivered .

7) Failed Delivery And Re Delivery

- A Delivery May Be Recorded As Failed Where The Address Is Incorrect Or Inaccessible , No One Is Available To Receive The Order , Or The Recipient Declines It .

- Where A Delivery Fails For Reasons Not Attributable To Us Or The Carrier , A Redelivery Fee Applies . We Will Contact You To Arrange A Re Delivery And To Agree On The Applicable Re Delivery Fee , And Perishable Products May Not Be Able To Be Re Delivered .

•  Perishable Items Left Unattended - For Perishable Products Left At A Safe Spot Or With A Third Party At Your Or The Recipient's Request , We Are Not Responsible For Any Subsequent Deterioration , Loss , Or Removal .

8) Risk And Title

- Risk In The Products Passes To You Or The Recipient Upon Delivery , Or Upon The Order Being Left As Instructed Under Clause ( '' 6 * 3 '' ) , Whichever Is Earlier .

- Title To The Products Passes On The Later Of Delivery And Receipt Of Full Payment .

9) Damage , Loss Or Delay In Transit

- Because Delivery Is Carried Out By Independent Third Party Carriers , We Do Not Control Handling Once An Order Has Been Collected By The Carrier . To The Fullest Extent Permitted By Law , We Are Not Liable For Loss , Damage , Or Delay Caused By The Carrier , But We Will Assist You In The Ways Set Out Below .

•  Our Commitment - We Package Products Appropriately For Transit , Provide Clear Handling And Delivery Instructions To The Carrier , And Will Use Reasonable Efforts To Help Resolve Any Delivery Problem And To Pursue A Claim With The Carrier On Your Behalf .

•  Reporting A Problem - To Report Damage , Loss , Or A Significant Delay , Please Contact Us Within 24 Hours Of The Scheduled Delivery , With Your Order Number And , For Damage , Clear Photographs Of The Product And Packaging . This Allows Us To Raise A Timely Claim With The Carrier .

•  Resolution - Where a Product Is Lost Or Arrives Damaged Or Defective Through No Fault Of Yours , And Is Reported Within The Stated Window , We Will — At Our Discretion And Subject To Assessment — Offer A Replacement , Store Credit , Or Refund , Any Refund Is Limited As Set Out In Clause ( '' 1 * 1 '' ) .

10) Tracking And Communication

- Where The Carrier Provides Tracking , We Will Share The Tracking Reference Or Link Where Available , Live Tracking , Delivery Notifications And Driver Contact Are Provided By The Carrier And Are Subject To The Carrier's Systems .

- For Gift Orders , Note That The Carrier Or Its Notifications May Reveal That A Delivery Is On Its Way To The Recipient .

11) Limitation Of Liability

- To The Fullest Extent Permitted By Law , Our Total Liability In Connection With Any Delivery Is limited To The Total Amount Paid For The Affected Order , Including Its Delivery Fee .

- We Are Not Liable For Any Indirect Or Consequential Loss , Or For Loss Arising From The Carrier's Acts Or Omissions , Incorrect Delivery Details Supplied By You , Or the Recipient's Unavailability . Nothing In These Delivery Terms Excludes Liability That Cannot Be Excluded Under Singapore Law , Including Under The Consumer Protection (Fair Trading) Act .

12) Circumstances Beyond Our Control

- We And Our Carriers Are Not Responsible For Failure Or Delay In Delivery Caused By Events Beyond Reasonable Control , Including Extreme Weather , Road Closures , Carrier Network Outages , Vehicle Breakdown , Industrial Action , Or Acts Of Government .

13) Governing Law

- These Delivery Terms Are Governed By The Laws Of Singapore , And You Agree To Submit To The Exclusive Jurisdiction Of The Courts Of Singapore . 

14) Delivery Support And Claims

For Delivery Enquiries , Tracking Help , Or To Report A Delivery Problem , Please Contact Us Using The Contact Details Provided On Our Website . Cancellation And Refund Rights (Including Our 48 Hours Cancellation Requirement) Are Set Out In Our Terms Of Service .